Refund Policy
As of May 2025
This refund policy is incorporated into the Thesis-Knights Terms and Conditions. By using our services and requesting a refund, you acknowledge these policies and our Terms and Conditions. In the event of any conflict, the provisions of this policy will prevail with respect to refunds.
1. Withdrawal from the contract by the customer
The customer has the right to withdraw from the contract within 14 calendar days of conclusion of the contract (i.e., after acceptance of the offer and/or payment). This is only possible if the service has not yet been fully provided.
Cancellation must be made in writing by email to [insert email address] or via the respective customer service representative.
Important:
If the customer expressly agrees that Thesis-Knights may begin work before the expiry of the withdrawal period, the right of withdrawal shall cease to apply once the service has been fully provided (Section 356 (4) of the German Civil Code).
If cancellation occurs during processing, the portion of the work already completed will be charged pro rata. A refund, less the value of the services already rendered, will be made within 14 days of receipt of the cancellation notice.
2. No refund in the following cases
Thesis-Knights reserves the right to refuse refunds if:
the service has already been fully provided,
the 14-day period has expired and the order has been started or completed,
the customer requests a refund without any specific, comprehensible defects,
the customer refuses to make corrections or does not cooperate,
the result of the service corresponds to the agreed quality characteristics,
Delivery delays were caused by a lack of cooperation (e.g. no feedback, late payments),
the customer has independently made changes to the work result,
only a partial assignment was commissioned (e.g. introduction), but a refund is requested based on the entire work.
3. Refund in the following cases
A full (100%) refund will be issued if:
the result of the service was not delivered on time, although there were no obstacles from the customer,
the agreed degree of freedom from plagiarism (e.g. ≥92% originality) was not met,
the customer has paid for the order but the service has not yet begun,
a technical error resulted in multiple payments,
Thesis-Knights itself withdraws from the contract, e.g. because no suitable expert is available.
Partial refund
A partial refund may be granted if:
justified defects are reported within the warranty period (usually 14 days),
an internal quality control confirms these deficiencies,
the corrections do not remedy the defect or were refused,
the defect significantly restricts the use of the text in accordance with the agreed purpose.
The amount of the refund depends on the nature and extent of the deviations identified.
4. Rights of use in the event of a refund
In the event of a refund of 50% or more of the agreed fee or a unilateral withdrawal from the contract, the rights to the work result shall not be transferred to the customer.
In such cases, all rights of use remain with Thesis-Knights, including the right of internal or public use.
In the event of a refund of 50% or more of the agreed fee or a unilateral withdrawal from the contract, the rights to the work result shall not be transferred to the customer.
In such cases, all rights of use remain with Thesis-Knights, including the right of internal or public use.
Contact for refunds:
[Insert email address]
Thesis-Knights, Rotenbergstraße 25, 70190 Stuttgart